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Refund & Return Policy
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Welcome to Epix IPTV
At Epix IPTV, we are committed to delivering high-quality IPTV services to all our customers. However, we understand that certain situations may lead you to request a refund. Please read this Refund Policy carefully to understand your rights and obligations.
1. General Refund Policy
All sales are considered final unless otherwise specified in this policy.
Subscription fees are non-refundable once the service has been accessed or used.
Refunds may only be considered under specific conditions, as outlined below.
2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
2.1 Service Issues
If Epix IPTV becomes unavailable or experiences major technical disruptions lasting more than 24 hours, and the issue is on our end, you may qualify for a partial or full refund.
2.2 Duplicate Charges
If you are accidentally billed twice for the same subscription, we will issue a refund for the duplicate payment once verified.
2.3 Cancellation During Trial Period
If you cancel your subscription during a free trial period (when available), no charges will apply.
3. Non-Refundable Situations
Refunds will not be provided in the following situations:
If you change your mind after purchasing a subscription.
If you fail to cancel your plan before its automatic renewal.
If service issues arise due to problems on your side (e.g., poor internet connection, incompatible device, or user configuration errors).
If your account is suspended or terminated due to a violation of our Terms and Conditions.
4. How to Request a Refund
To request a refund, please follow these steps:
Contact our support team at Contact us within 7 days from the date the issue occurred.
Include your account details, a clear description of the issue, and any supporting materials (e.g., screenshots, error messages).
Our support team will review your case and respond within 5 business days.
5. Refund Processing
Once approved, refunds will be processed within 3–7 business days
Refunds will be issued to the original payment method used for the purchase.
6. Updates to This Refund Policy
We reserve the right to revise or update this Refund Policy at any time. Any changes will take effect immediately upon posting on our website. Continued use of Epix IPTV after updates are published constitutes your acceptance of the revised policy.
7. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Email: support@epixiptv.com
Website: https://shacktv.ccm/
